Privacy Policy

Privacy Policy and Term and Conditions

JAMii values the privacy of all their clients and visitors and this privacy policy applies to all the web pages related to our website and the functioning of the JAMii platform.

You can visit www.jamii.co.za (henceforth referred to as The Site) without revealing who you are or providing any personal information about yourself.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

There will be times, such as when you create an account; create an eProfile or eCard; or when you sign up for a subscription package when we will need to obtain personally identifiable information from you or about you or your clients. Such personally identifiable information may include the name, home address, e-mail address, telephone number or identity/passport number. The information we receive about you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients' needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the personal information will be sold or made available other than is necessary to provide a service, complete a transaction or comply with any law, regulation, audit or court order. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services.

You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, The Site may place "cookies" on your personal computer. "Cookies" are small identifiers that help us to recognise you if you visit our website again. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies, it is possible that you might have to enter information about you or your application, inquiry or purchase more than once.

We safeguard your information using known encryption, security standards and procedures. JAMii does not guarantee the security of any data passing through its networks. Although JAMii will provide a "best effort" service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties and end user to safeguard their data, and JAMii cannot be held liable for any loss or damage arising as result of the failure to do so.

Your data protection rights:

  • You are entitled to view, change, remove or supplement your personal data by utilising the Control Panel provided at any time or by contacting JAMii administrators directly, other than maintenance or network outage periods when the Control Panel may not be available.
  • You may request information on how your data has been used as well as request the destruction or de-identification of your personal data. JAMii will consider your request in light of any other laws or regulations prohibiting JAMii from doing so. We undertake to respond to such a request within one month of the request being received.

Please be aware that we may change our Privacy Policy from time to time. If we do, we will update this page on our website, so be sure to check back here frequently.

By using our website, control panels, products and services, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website, control panels, products, services and related pages. Your continued use will mean that you accept our Privacy Policy together with our Terms and Conditions.

Service Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. You can reach JAMii during business hours on +27 81 564 1191 or [email protected]

Service Levels

All services sold by JAMii are provided as a best-effort service, uptime and availability cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, JAMii will use its reasonable endeavours to resume the service as soon as possible. This excludes external services or infrastructure that is not within the control of JAMii.

Cancellations Policy

The cancellation of a product or service is the Clients responsibility. Cancellations must be actioned via written email communication (to [email protected]). Fax or telephonic cancellations will not be accepted, all cancellations must be processed via email in writing. Failure to cancel your services will result in your service or product being activated for the new month and therefore liable for payment. A minimum of two calendar months' notice is required for all services unless otherwise stated. Promotions may carry additional Terms and early cancellation fees may be payable.

Security Policy

Credit Card transactions are processed via our payment service provider PayFast (Pty) Ltd. As a payment gateway PayFast does not and cannot verify, authorise or settle any transaction. PayFast provides the conduit (the messenger) for information between the merchant and the merchant's bank.

Transaction security

PayFast ensures that all transactional information is passed securely between the merchant and the PayFast site. No cardholder information is ever passed unencrypted and any messages sent to our servers from PayFast are signed using MD5 hashing to prevent tampering.

Payment Options/Terms

All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment.

Credit Card Authority

By supplying your "credit card/debit card/cheque card" hereafter referred to as "account/card" details and agreeing to the Terms & Conditions the following will be seen as accepted and agreed to:

I/we hereby request and authorise you to draw against my/our card (or any other bank or branch to which I/we may transfer my/our account/card) the due amount or any variable amount pertaining to this agreement, on the first working day of each month. This being the amount necessary for the settlement of the monthly invoice and/or any overdue amounts, due to you in respect of my/our purchases/contract/agreement.

All such withdrawals from my/our account/card by you shall be treated as though they had been signed by me/us personally. I/we, "instruct" and authorize your agent PayFast (Pty) Ltd, or by computer through a system provided by the South African Banks to draw against my/our account/card.

I/we understand that if account/card details have been supplied the withdrawals authorised here will be processed by Softy Comp (Pty) Ltd. I/we also understand that details of each withdrawal will be printed on my/our statement. I/we agree to pay any banking charges relating to this debit instruction. This authority may be cancelled by me at any time by updating/changing the payment in writing to JAMii.

Renewals (monthly invoice) will be processed on the first working day of every month. If your payment fails, your service(s) may be disabled immediately. Please note that if you are cancelling your service(s) with JAMii, you need to cancel via written email communication 40 days before the last day of the month if you are paying via account/card (excludes debit order payments). Failure to do so will result in the product being activated and the monthly or yearly subscription being debited.

All other account/card instructions (new account sign ups/activations or upgrades), besides the monthly or yearly subscription, will be processed on a daily basis.

Debit Order Authority

This Authority and Mandate refers to our contract as dated as on acceptance hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account or credit card at my / our above mentioned bank (or any other bank or branch to which I / we may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us.

The individual payment instructions so authorised to be issued must be issued and delivered as follows:

i. On the 1st working day ("payment day") of each and every month. In the event that the payment day falls on a Saturday, Sunday or recognized South African public holiday, the payment day will automatically be the very next ordinary business day. Further, if there are insufficient funds in the nominated account to meet the obligation, you are entitled to track my account and re-present the instruction for payment as soon as sufficient funds are available in my account.

Debit orders will be processed on the first working day of every month for renewal services. If your debit order fails, your service(s) may be disabled immediately. Your debit order against your bank account is an automated process and cannot be stopped after the 24th of each month. Please note that if you are cancelling your service(s) with JAMii, you need to cancel via written email communication at least 40 days in advance.

All other debit order instructions (new account sign ups/activations, or upgrades), besides the monthly subscription debit orders, will be processed on a daily basis. Should you order a new service or upgrade your existing service after the 24th of the month, your first renewal debit order thereafter will remain unchanged and an additional debit order will be processed for the price difference within the first 5 working days of the month. The following month the full amount for the updated services will be processed in a single debit order.

I / We understand that the withdrawals hereby authorised will be processed through a computerized system provided by the South African Banks and I also understand that details of each withdrawal will be printed on my bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to you should enable you to identify the instruction. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Mandate

I / We acknowledge that all payment instructions issued by you shall be treated by my / our above-mentioned bank as if the instructions had been issued by me personally.

Debit Order Cancellation

I / We agree that although this Authority and Mandate may be cancelled by me / us, such cancellation will not cancel the Agreement. I / We shall not be entitled to any refund of amounts which you have withdrawn while this authority was in force, if such amounts were legally owing to you.

Debit Order Assignment

I / We acknowledge that this Authority may be ceded to or assigned to a third party if the agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

Debit Order Contract

The signed Authority and Mandate refers to our contract as dated as on signature hereof ("the Agreement"). I / We hereby authorise you to issue and deliver payment instructions to the bank for collection against my / our above mentioned account at my / our above mentioned bank (or any other bank or branch to which I / We may transfer my / our account) on condition that the sum of such payment instructions will never exceed my / our obligations as agreed to in the Agreement, and commencing on the commencement date and continuing until this Authority and Mandate is terminated by me / us by giving you notice in writing sent by email to [email protected] by no later than 40 days in advance and updating your payment method by no later than the 24th of the month.

Debit Orders / Credit Cards

All transactions will be processed in South African Rands (ZAR). We accept credit card and debit order as methods of payment. We do not extend credit and payment is required up front, services will not be activated without payment.