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Hirsch’s Homestore Online - Head Office Hirsch’s Online ( Head Office ) is located in Springfield , Durban and is a name synonymous with service and brand excellence has taken the home appliance world by storm! With branches and concept stores spread throughout South Africa, we have become a force to be reckoned with. The Hirsch’s Family are as passionate about giving our customers great service today as we were when Allan Hirsch founded the company. An appliance repairman who unwittingly became an entrepreneur, Allan Hirsch and his wife Margaret started their family-run appliance business in a tiny showroom in Umhlanga Rocks Drive, Durban, in 1979 with just R900 that they had saved. Their children, Richard (CEO) and Luci (Brand Manager) joined the company after working their way up through the ranks. Today Hirsch’s has grown into a chain of mega appliance and home furnishing stores in KZN, Cape Town and Gauteng - offering the best brands, and excellent service. The Hirsch’s family would like to thank the generations of loyal customers for all their support over the years.
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I bought a fridge in feb 2026..Today the fridge stopped working...i called the store and they said they dont have technicians on weekends yet defy is open on a saturday..im so disappoonted with my purchase from your store and the customer service
I place a order online on 2/11/2026 for a 100" Hisense Tv. This was a perfect experience, excellent feedback by email all just 100%. The email explained the delivery could take from 1-10 days. Happy with that. On 3/11/2026 I recieved a unexpected call that the tv would be delivered on 4 Nov voting day. We the agreed to reschedule the delivery for 5 Nov. By 12:00 with no call or delivery in sight a send a email to Hirshes's customer service requesting feedback or a call regarding this. Email upon email followed up and down. No callback at all. +- 16:00 on 6 Nov I received a call from a contractor Toniel, informing me that the delivery will be done on Saturday 6/11/2026. He could not give me a time or name of the delivery but I will receive a call before they leave. Gansbaai is 2 hours away from Cape Town. It is now Saturday 7:40 with no time schedule arrange. I must pay a staff member overtime to unlock the premises for delivery. Is the poor service or perfect? Unbeliable unorganized. Still waiting on the managers call from Hirsch's.
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